--- title: Mail Routing description: Settings available for Moodle or Totara --- [Skip to content](https://kb.hubkengroup.com/en/mailrouting#main-content) English Show submenu for translations ![Hubken-Full-Colour-Logo-RGB.png\]](https://kb.hubkengroup.com/hs-fs/hubfs/Hubken-Full-Colour-Logo-RGB.png?height=40&name=Hubken-Full-Colour-Logo-RGB.png) - [Default HubSpot Blog](https://howtomoodle-2506047.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://howtomoodle-2506047.hs-sites.com/blog) - English Show submenu for translations - Contact us Contact us Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Hubken Group Knowledge Base](https://kb.hubkengroup.com/en?hsLang=en) 2. [General Useful Resources](https://kb.hubkengroup.com/en/general-useful-resources?hsLang=en) 3. [Mail](https://kb.hubkengroup.com/en/general-useful-resources?hsLang=en#mail) # Mail Routing ## Settings available for Moodle **Default Mail Routing** Moodle are both configured for default mail routing using Hubken Group mail routers. Some organisations deploy enhanced security policys or mail filters which may require this address whitelisting to ensure successful delivery.    Email will originate from the following email address  **noreply@mail-5fdff384796c4-hg01.net**   **SMTP Mail Routing** Both Moodle offer SMTP mail routing which can ensure that your mail is not regarded as spam, to ensure the email is routed correctly email sent in this way is sent directly from your email server.  **The rest of this article is for information only - please contact our support team with the required information and we'll set this up for you.** **Setting up SMTP** **![email1](https://kb.hubkengroup.com/hs-fs/hubfs/email1.png?width=670&name=email1.png)**   **Fields that require configuration.**   **SMTP hosts** Give the full name of one or more local SMTP servers that Moodle should use to send mail (eg 'mail.a.com' or 'mail.a.com;mail.b.com'). To specify a non-default port (i.e other than port 25), you can use the \[server\]:\[port\] syntax (eg 'mail.a.com:587'). For secure connections, port 465 is usually used with SSL, port 587 is usually used with TLS, specify security protocol below if required. If you leave this field blank, Moodle will use the PHP default method of sending mail. Example: *outlook.**office365**.com*   **SMTP security** If SMTP server requires secure connection, specify the correct protocol type. Example: *SSL*    **SMTP username** If you have specified an SMTP server above, and the server requires authentication, then enter the username and password here. Example: *moodle@hotmail.com*   **SMTP password** If you have specified an SMTP server above, and the server requires authentication, then enter the username and password here.   **No-reply address** Emails are sometimes sent out on behalf of a user (eg forum posts). The email address you specify here will be used as the "From" address in those cases when the recipients should not be able to reply directly to the user (eg when a user chooses to keep their address private). This setting will also be used as the envelope sender when sending email. Example: *moodle@hotmail.com*   If your email continues to appear within users "Junk" or "Spam" folders and you need assistance configuring SMTP please get in touch with our support team at help@hubkensupport.com.     - [Totara Tips](https://kb.hubkengroup.com/en/totara-tips?hsLang=en) - [Moodle Tips](https://kb.hubkengroup.com/en/moodle-tips?hsLang=en) - [Hubken Branding](https://kb.hubkengroup.com/en/hubken-branding?hsLang=en#main-content) - [Moodle](https://kb.hubkengroup.com/en/hubken-branding?hsLang=en#moodle) - [Totara](https://kb.hubkengroup.com/en/hubken-branding?hsLang=en#totara) - [Hubken Add-ons](https://kb.hubkengroup.com/en/hubken-add-ons?hsLang=en#main-content) - [Topics Extended (Course Format)](https://kb.hubkengroup.com/en/hubken-add-ons?hsLang=en#topics-extended-course-format) - [Web Conferencing](https://kb.hubkengroup.com/en/web-conferencing?hsLang=en#main-content) - [BigBlueButton](https://kb.hubkengroup.com/en/web-conferencing?hsLang=en#bigbluebutton) - [Zoom](https://kb.hubkengroup.com/en/web-conferencing?hsLang=en#zoom) - [Microsoft Teams](https://kb.hubkengroup.com/en/web-conferencing?hsLang=en#microsoft-teams) - [Cisco Webex](https://kb.hubkengroup.com/en/web-conferencing?hsLang=en#cisco-webex) - [Interactive Content](https://kb.hubkengroup.com/en/interactive-content?hsLang=en) - [Gamification](https://kb.hubkengroup.com/en/gamification?hsLang=en#main-content) - [Level up!](https://kb.hubkengroup.com/en/gamification?hsLang=en#level-up) - [General Useful Resources](https://kb.hubkengroup.com/en/general-useful-resources?hsLang=en#main-content) - [Mail](https://kb.hubkengroup.com/en/general-useful-resources?hsLang=en#mail) - [Topics Extended Course Format](https://kb.hubkengroup.com/en/topics-extended-course-format?hsLang=en) - [Default HubSpot Blog](https://howtomoodle-2506047.hs-sites.com/blog) [![Chill listening crop-3](https://kb.hubkengroup.com/hs-fs/hubfs/Hubken-Full-Colour-Logo-RGB.png?width=69&height=24&name=Hubken-Full-Colour-Logo-RGB.png "Chill listening crop-3")](http://www.hubkengroup.com?hsLang=en) Hubken Group Knowledge Base | www.hubkengroup.com Copyright © 2026, Hubken Group Ltd ![7 tips on how to create engaging elearning courses in Moodle](https://googleads.g.doubleclick.net/pagead/viewthroughconversion/1069424240/?guid=ON&script=0) ![](https://px.ads.linkedin.com/collect/?pid=1407956&fmt=gif)