--- title: Change the New User Welcome Email description: Changing the New User Welcome Email will update the email that is sent out to new users when they are created within the system. --- [Skip to content](https://kb.hubkengroup.com/en/change-the-new-user-welcome-email#main-content) English Show submenu for translations ![Hubken-Full-Colour-Logo-RGB.png\]](https://kb.hubkengroup.com/hs-fs/hubfs/Hubken-Full-Colour-Logo-RGB.png?height=40&name=Hubken-Full-Colour-Logo-RGB.png) - [Default HubSpot Blog](https://howtomoodle-2506047.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://howtomoodle-2506047.hs-sites.com/blog) - English Show submenu for translations - Contact us Contact us Hi, how can we help you? - There are no suggestions because the search field is empty. 1. [Hubken Group Knowledge Base](https://kb.hubkengroup.com/en?hsLang=en) 2. [Moodle Tips](https://kb.hubkengroup.com/en/moodle-tips?hsLang=en) # Change the New User Welcome Email ## Changing the New User Welcome Email will update the email that is sent out to new users when they are created within the system. Step 1: Select **Site Administration** ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20image-PNG.png?width=865&height=65&name=Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20image-PNG.png) Step 2: Scroll down to find the **Language** Category ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20menu%20-%20language%20customisation-PNG-1.png?width=638&height=139&name=Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20menu%20-%20language%20customisation-PNG-1.png) Step 3: Select **Language Customisation** ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20menu%20-%20language%20customisation%202-PNG.png?width=599&height=106&name=Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20menu%20-%20language%20customisation%202-PNG.png) Step 4: From the drop down box select **'English'** or the relevant language pack for your needs ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20menu%20-%20language%20selection-PNG.png?width=559&height=149&name=Change%20the%20New%20User%20Welcome%20Email%20-%20site%20admin%20menu%20-%20language%20selection-PNG.png) Step 5: Select **Open language pack for editing** ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20open%20language%20pack%20for%20editing-PNG.png?width=515&height=366&name=Change%20the%20New%20User%20Welcome%20Email%20-%20open%20language%20pack%20for%20editing-PNG.png) Step 6: The language pack will load, once it has reached 100%, you will be able to select **Continue** ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20load%20language%20pack-PNG.png?width=668&height=234&name=Change%20the%20New%20User%20Welcome%20Email%20-%20load%20language%20pack-PNG.png) Step 7: Select all the strings that are located in the **Show strings of these components** box and type **newusernewpasswordtext** into the String identifier text field ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20string%20identifier-PNG.png?width=676&height=475&name=Change%20the%20New%20User%20Welcome%20Email%20-%20string%20identifier-PNG.png)  Step 8: Select **Show Strings**  ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20show%20strings-PNG.png?width=674&height=537&name=Change%20the%20New%20User%20Welcome%20Email%20-%20show%20strings-PNG.png)  Step 9: Add your customised message to the **Local Customisation Section**.     ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20local%20customisation-PNG.png?width=1126&height=855&name=Change%20the%20New%20User%20Welcome%20Email%20-%20local%20customisation-PNG.png)   *For best results copy the below text into the Local Customisation Field.*   | Hi {$a->firstname},   A new account has been created for you at '{$a->sitename}' and you have been issued with a new temporary password.   Your current login information is now: username: {$a->username} password: {$a->newpassword} (you will have to change your password when you login for the first time).   To start using '{$a->sitename}', login at {$a->link} In most mail programs, this should appear as a blue link which you can just click on.   If that doesn't work, then cut and paste the address into the address line at the top of your web browser window.   Cheers from the '{$a->sitename}' administrator, {$a->signoff} | | --- |   You may use the following Placeholders:   | **Placeholder** | **Value** | | --- | --- | | {$a->firstname} | The First Name of the newly created user. | | {$a->sitename} | The Site Name of your LMS. | | {$a->username} | The Username for the newly created user. | | {$a->newpassword} | The Randomly generated password of the newly created user. | | {$a->link} | The URL Address of your LMS. | | {$a->signoff} | The Support Contact name for your LMS. |   Step 10: Click **Save Changes to Language Pack** ![](https://kb.hubkengroup.com/hs-fs/hubfs/Change%20the%20New%20User%20Welcome%20Email%20-%20save%20changes-PNG.png?width=593&height=61&name=Change%20the%20New%20User%20Welcome%20Email%20-%20save%20changes-PNG.png) Step 11: Select **Continue** ![](https://kb.hubkengroup.com/hs-fs/hubfs/image-png-Jul-01-2024-01-59-34-5730-PM.png?width=617&height=414&name=image-png-Jul-01-2024-01-59-34-5730-PM.png) The new user welcome email has now been updated to reflect the changes that you have made.  - 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