How do I review and manage orders?

Essentials for keeping on top of your sales.

Orders summary


Keep on top of recent sales in the orders summary.

The status of the order is displayed.

  • Pending payment – Order received (unpaid)
  • Failed – Payment failed or was declined (unpaid). NB: that this status may not show immediately and instead show as Pending until verified
  • Completed – Order fulfilled and complete – requires no further action
  • Cancelled – Cancelled by an admin or the customer – no further action required
  • Refunded – Refunded by an admin – no further action required

Editing orders

Click on the order to access the editing page. All information in the order can be viewed and, where appropriate, edited.


You can make a record a refunds in the Edit order page.

Refunds are processed by you manually in your payment gateway.

Go to Orders

Select the order you wish to refund.

Select the Refund button.

Enter amount to refund.

Add refund notes

Click Refund £xxx Manually

(Optional) Unenroll from purchased courses